Find answers to the most common questions about our products, orders and services.
Orders & Shipping
Orders are processed within 1-2 business days. Standard shipping in Italy takes 3-5 business days. For islands and remote areas, 1-2 additional days may be required.
La spedizione è gratuita per ordini superiori a €50. Per ordini inferiori, il costo di spedizione è di €5,90 per la spedizione standard.
Yes, once your order is shipped you will receive an email with a tracking number to monitor the delivery status in real time.
Currently we only ship within Italy. We are working to expand our shipping throughout Europe in the near future.
Products
Yes, all our organic products are certified by recognized bodies. You can find the specific certifications on each product page.
Each product has specific storage instructions on the label. In general, we recommend storing products in a cool, dry place away from direct sunlight.
Absolutely not. We are firmly against animal testing. All our products are cruelty-free and many are also vegan.
The expiration date is indicated on each product. In general, our supplements last 2-3 years from production, while cosmetic products last 12-24 months.
Payments & Billing
We accept credit and debit cards (Visa, Mastercard, American Express), PayPal, bank transfer, and cash on delivery for selected orders.
Of course! You can request an invoice by entering your tax details during checkout. The invoice will be sent via email along with the order confirmation.
Absolutely. We use the highest security standards to protect your data. All transactions are encrypted with SSL technology.
Returns & Refunds
You have 30 days from receiving your order to request a return. Products must be intact and in their original packaging.
Contact us at info@laviasana.it with your order number and the reason for the return. We will send you instructions and a prepaid shipping label.
Once the return is received and verified, the refund is processed within 5-7 business days to the same payment method used for the purchase.
Account & Privacy
You can create an account by clicking the user icon in the top right and selecting 'Register'. Enter your details and confirm your email to activate your account.
Your data is processed in compliance with GDPR. We use it only to process orders and, if you have given consent, to send you commercial communications.
Yes, you can request the deletion of your account and all associated data by contacting us at privacy@laviasana.it.
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